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New Starter training

Our new starter programme for sales has been designed for individuals new to the industry. The intensive training is 10 days over a 3 month period to suit the needs of the customer.

This course covers the basic sales process:

Meet and Greet qualification with needs and requirements
Enquiry Form
Static Demonstration including qualification
5 step walk around
Qualification probing questions
Physical Demonstration
Test drive routes
Questioning referring to needs and requirements taken
Financial Conduct Authority
Part exchange and appraisal
Funding and paying for the vehicle
Finance types
Cash Conversion
Trial closing
Building a presentation
The presenter form
The Presentation
Negotiation
How Competent a Negotiator are you?
Psychology of negotiation
The Close

After the Sale
After the sale basic process
Paperwork
New/Used Vehicle order
Finalisation of the paperwork
Complete the File
Business Manager Referral
Delivery Dates
Organising the delivery
Organisational Framework
Factory ordering of NEW cars
Organising the delivery continued
Days before delivery
Handover Day
Service plans
Customer satisfaction
Customer satisfaction Questions
During Handover
Completed Paperwork

Process and Course prices