Welcome to our Frequently Asked Questions (FAQ) page your go to resource for quick, clear answers to the most common questions about our services, products, pricing, support, and more.
Whether you’re looking for detailed information, troubleshooting help, or general guidance, we’ve got you covered. This page is designed to provide helpful solutions and support for new and returning customers alike.
Frequently Asked Questions (FAQ)
Got Questions? We’ve Got the Answers That Drive Confidence
Whether you’re a Dealer Principal looking to improve onboarding, a Sales or Aftersales Manager planning team development, or someone new to the industry wondering how our programs work, you’re in the right place. Explore our most frequently asked questions to see how Autosales Academy delivers real-world results, tailored to the fast-moving world of modern dealerships.
What types of training programs does AutoSales Academy offer?
AutoSales Academy offers structured, role-specific training programs designed for modern dealership environments. Our core focus areas are new Car Sales Executives and Service Advisors, with programs like Showroom to Signature and The Decision Hour guiding learners through a 4–12 week journey of real-world skills, confidence building, and process mastery. Each course is built around the actual demands of the job — not just theory — ensuring your team is prepared, professional, and performing from day one. We also offer bespoke onboarding support, soft skills development, and dealership-specific integrations upon request.
How can your consultancy help improve dealership profitability?
Our consultancy is focused on unlocking profitability through people, process, and performance. We work directly with dealer groups to identify gaps in sales effectiveness, service advisor efficiency, and onboarding consistency. By implementing structured training programs, refining customer touchpoints, and aligning staff development with your commercial goals, we help you increase conversion rates, boost upsell opportunities, reduce staff turnover, and elevate the overall customer experience — all of which drive measurable improvements to your bottom line.
Are your courses suitable for all dealership roles?
Our courses are tailored to the two most critical customer-facing roles in the dealership — Sales Executives and Service Advisors.
Each program is purpose-built to support new starters or those early in their careers, guiding them through real-world processes, communication skills, and performance expectations. While our core focus is on these roles, we also offer consultation and custom training solutions for management teams, administrators, and other frontline staff upon request — ensuring a consistent, customer-focused culture across your dealership.
Where is AutoSales Academy located?
We are based in West Sussex, serving automotive dealerships throughout the United Kingdom.
Service Overview
Discover how our bespoke automotive training enhances dealership performance, boosts team skills, and drives profits across all departments.
Customised Training Modules
Tailored sessions designed to meet specific dealership needs, ensuring relevant and impactful learning outcomes.
Expert Consultancy Support
Strategic advice that empowers leadership teams to optimise processes and elevate customer satisfaction.
